Food hygiene in restaurants, cafés, bakeries and food shops is checked by the Food Control Section of the Ministry of Health.
Where to report
- Food Control hotline: (+973) 39427743.
- Ministry of Health customer service centre: (+973) 80008100.
How fast the Ministry acts (MOH FAQ)
- Insects, hair or other foreign objects in food: the shop is visited within two working days.
- Being sold expired food: the shop is visited within two working days.
- Concerns about the cleanliness of a restaurant, bakery or its staff: the complaint is assessed and the shop visited within two working days, depending on the risk.
- Chimney or cooking smells from a restaurant: visited within 3 days.
After a visit, the Ministry contacts you to follow up.
What people miss
- Complaints about food prices don't go to the Ministry of Health. They go to the Ministry of Industry and Commerce.
- Keep the receipt and the food or its packaging, and take photos before you report. This gives inspectors something to check.
Steps
- Keep the receipt and the food or packaging, and take photos.
- Call the Food Control hotline on 39427743 (or MOH on 80008100).
- Expect a shop visit within about two working days.