A shop won't refund or replace a faulty item in Bahrain. Where can I complain?

Complain to the Consumer Protection Directorate of the Ministry of Industry and Commerce (MOIC). Attach your proof: the receipt, warranty or agreement. Ways to complain: · the consumer protection hotline 17007003 · email consumer_protection@moic.gov.bh · Tawasul, the national complaints system, at bahrain.bh/tawasul · in person at the Consumer Protection Center Things MOIC says are worth reporting include a seller who: · refuses to return or replace an item within 15 days of purchase when it has a manufacturing defect or does not match the agreed specification · prints "goods sold are not refundable or replaced" on invoices or signs · adds a fee for paying by credit card · charges a different price at the till from the one on the product · forces you to buy something extra with what you came for · gives only verbal guarantees instead of a written one MOIC asks for the receipt, warranty or agreement with every complaint, so keep the invoice. Steps · Keep the receipt, warranty or agreement. · Ask the shop to refund or replace the item within 15 days if it is faulty. · If it refuses, complain to MOIC Consumer Protection by phone, email, Tawasul or in person, attaching your proof.

Consumer rights in Bahrain

A shop won't refund or replace a faulty item in Bahrain. Where can I complain? — Complain to the Consumer Protection Directorate of the Ministry of Industry and Commerce (MOIC). Attach your proof: the receipt, warranty or agreement. Ways to

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